Frequently Asked Questions

Your skincare Questions Answered

📦 Ordering & Shipping

How fast do you ship?

Orders placed before 3:00 PM PST ship the same business day. We offer: - Standard Shipping: 3-5 business days ($9.99) - Free Shipping: Orders over $200 (3-5 days) - Express Shipping: 1-2 business days ($24.99)

All orders include secure packaging at no additional cost.

Do you ship internationally?

Yes! We ship to most countries worldwide. International shipping rates: - Standard: $29.99 (7-14 business days) - Express: $59.99 (3-5 business days)

Note: Customers are responsible for any customs duties, taxes, or fees imposed by their country.

How are products packaged?

All skincare shipments include: - ✅ Secure packaging (protective materials) - ✅ professional presentation (clean, presentable packaging) - ✅ Product protection (prevent damage during transit)

🔬 Product Quality & Testing

Are your products tested?

Yes! Every product undergoes: - ✅ Dermatologist testing (safety verification) - ✅ Third-party testing (quality verification) - ✅ GMP Certified (quality standards) - ✅ Ingredient verification (full traceability)

We stand behind our quality guarantee 100%.

What ingredients do you use?

Our products use clinically-tested ingredients including: - Peptides: Hexapeptide-11, Dipalmitoyl Hydroxyproline - Hydrators: Hyaluronic acid, Sodium PCA - Antioxidants: Blueberry seed oil, Ginkgo extract - Botanicals: Aloe, natural plant extracts

Full ingredient lists are available on each product page.

🧪 Product Usage & Storage

How should I store the products?

Storage recommendations: - Store at room temperature (avoid extreme heat or cold) - Keep away from direct sunlight - Keep container tightly closed when not in use - Use within 12 months of opening

How do I use the products?

General usage: - Apply to clean, dry skin - Use morning and evening for best results - Follow with moisturizer and SPF in the morning - Patch test before first use

Specific instructions are included with each product.

💳 Payment & Pricing

What payment methods do you accept?

We accept: - ✅ Visa - ✅ Mastercard - ✅ American Express - ✅ Discover - ✅ PayPal - ✅ Apple Pay - ✅ Google Pay

All payments processed securely through Shopify Payments with 256-bit SSL encryption.

Do you offer discounts?

Yes! We offer: - Newsletter signup: 10% off your first order - Bundle pricing: Save on multi-product purchases - Free shipping: Orders over $200

🔄 Returns & Exchanges

What is your return policy?

We want you to love your purchase. If you're not satisfied: - ✅ 30-day return window for unopened products - ✅ Quality issues: Full refund or replacement - ✅ Shipping errors: We'll make it right

See our complete Refund Policy for full details.

📞 Contact & Support

How can I contact you?

Multiple Ways to Reach Us:

📧 Email: support@shrine.care
⏱️ Response time: <24 hours (usually <12)

📞 Phone: (866) 665-0066
⏱️ Available: Mon-Fri 8AM-5PM PST, Sat 8AM-2PM PST

💊 Product Information

Who can use these products?

Our products are designed for: - All skin types (normal, dry, combination, oily) - Adults 18 and over - Those looking to improve skin appearance and texture

If you have sensitive skin or concerns, patch test first and consult with a dermatologist.

When will I see results?

Results vary by individual, but many customers notice: - Weeks 1-2: Improved hydration and skin feel - Weeks 4-6: Visible improvements in texture and fine lines - Ongoing: Continued improvement with regular use

Consistency is key - use products daily for best results.

Need immediate assistance?
Contact support@shrine.care or call (866) 665-0066

Shrine skincare - Transform Your Skin